Term Time Club Parent Survey - Wise Owls Childcare

We value your feedback! Please take a few minutes to complete this survey about your and your child’s experience with our Breakfast and After School Clubs. Your response will help us improve our services and ensure the best experience for you and your child/children.

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– Step 1 of 6

Name

First

Last

Provide your full name and email address if you wish to receive 10% off your next Holiday Club booking in 2025 for completing this survey. If you wish to remain anonymous, click next. (10% off the day booking, not applied to meals or extra activities)

Confirm Email

Provide your email address if you wish to receive 10% off your next Holiday Club booking in 2025 for completing this survey. (10% off the day booking, not applied to meals or extra activities).

Child's Full Name

First

Last

Provide your child’s full name if you wish to receive 10% off your next Holiday Club booking for completing this survey. If you wish to remain anonymous, click next. (10% off the day booking, not applied to meals or extra activities)

How did you find out about Wise Owls Club? *

Word of mouth
School newsletter
Open Day
Social media
Other

Other

Does your child also attend our Holiday Club? *

Yes
No
Not yet

Using the Club

How many children in your family currently attend a Wise Owls Breakfast or After School Club?

1
2
3
4 or more

Select the year group your child/children attending club are currently in. *

Reception
Year 1
Year 2
Year 3
Year 4
Year 5
Year 6
Year 7+

If you have more than one child attending, please select each of their year groups.

Which Wise Owls Club does your family currently use? *

Courthouse Breakfast Club (Courthouse & Alwyn)
Courthouse After School Club (Courthouse & Alwyn)
Furze Platt After School Club
Oldfield After School Club
St Peter’s Breakfast Club (Furze Platt)

Select all relevant options

Customer Satisfaction

How likely are you to recommend our Breakfast Club to other parents? *

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

How likely are you to recommend our After School Club to other parents? *

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

Rate the following statements: *

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
My child enjoys attending Wise Owls Clubs	Strongly AgreeMy child enjoys attending Wise Owls Clubs Strongly Agree	AgreeMy child enjoys attending Wise Owls Clubs Agree	NeutralMy child enjoys attending Wise Owls Clubs Neutral	DisagreeMy child enjoys attending Wise Owls Clubs Disagree	Strongly DisagreeMy child enjoys attending Wise Owls Clubs Strongly Disagree
I believe my child is safe and well cared for at Wise Owls Clubs	Strongly AgreeI believe my child is safe and well cared for at Wise Owls Clubs Strongly Agree	AgreeI believe my child is safe and well cared for at Wise Owls Clubs Agree	NeutralI believe my child is safe and well cared for at Wise Owls Clubs Neutral	DisagreeI believe my child is safe and well cared for at Wise Owls Clubs Disagree	Strongly DisagreeI believe my child is safe and well cared for at Wise Owls Clubs Strongly Disagree
Staff are friendly and approachable	Strongly AgreeStaff are friendly and approachable Strongly Agree	AgreeStaff are friendly and approachable Agree	NeutralStaff are friendly and approachable Neutral	DisagreeStaff are friendly and approachable Disagree	Strongly DisagreeStaff are friendly and approachable Strongly Disagree
The Club offers excellent value for money	Strongly AgreeThe Club offers excellent value for money Strongly Agree	AgreeThe Club offers excellent value for money Agree	NeutralThe Club offers excellent value for money Neutral	DisagreeThe Club offers excellent value for money Disagree	Strongly DisagreeThe Club offers excellent value for money Strongly Disagree
The booking process is easy and efficient	Strongly AgreeThe booking process is easy and efficient Strongly Agree	AgreeThe booking process is easy and efficient Agree	NeutralThe booking process is easy and efficient Neutral	DisagreeThe booking process is easy and efficient Disagree	Strongly DisagreeThe booking process is easy and efficient Strongly Disagree

How satisfied are you with the following aspects of the club? *

	Satisfied	Neutral	Unsatisfied	Not applicable
Care provided by staff	SatisfiedCare provided by staff Satisfied	NeutralCare provided by staff Neutral	UnsatisfiedCare provided by staff Unsatisfied	Not applicableCare provided by staff Not applicable
Activities offered	SatisfiedActivities offered Satisfied	NeutralActivities offered Neutral	UnsatisfiedActivities offered Unsatisfied	Not applicableActivities offered Not applicable
Meal options at Breakfast Club	SatisfiedMeal options at Breakfast Club Satisfied	NeutralMeal options at Breakfast Club Neutral	UnsatisfiedMeal options at Breakfast Club Unsatisfied	Not applicableMeal options at Breakfast Club Not applicable
Meal & Snack options at After School Club	SatisfiedMeal & Snack options at After School Club Satisfied	NeutralMeal & Snack options at After School Club Neutral	UnsatisfiedMeal & Snack options at After School Club Unsatisfied	Not applicableMeal & Snack options at After School Club Not applicable
Operating hours	SatisfiedOperating hours Satisfied	NeutralOperating hours Neutral	UnsatisfiedOperating hours Unsatisfied	Not applicableOperating hours Not applicable
Safety and security	SatisfiedSafety and security Satisfied	NeutralSafety and security Neutral	UnsatisfiedSafety and security Unsatisfied	Not applicableSafety and security Not applicable

Club Services

How important are the following club services to you? *

	Very Important	Important	Neutral	Not Very Important
Reading with my child	Very ImportantReading with my child Very Important	ImportantReading with my child Important	NeutralReading with my child Neutral	Not Very ImportantReading with my child Not Very Important
Homework support	Very ImportantHomework support Very Important	ImportantHomework support Important	NeutralHomework support Neutral	Not Very ImportantHomework support Not Very Important
Healthy meals and snacks	Very ImportantHealthy meals and snacks Very Important	ImportantHealthy meals and snacks Important	NeutralHealthy meals and snacks Neutral	Not Very ImportantHealthy meals and snacks Not Very Important
A wide choice of activities	Very ImportantA wide choice of activities Very Important	ImportantA wide choice of activities Important	NeutralA wide choice of activities Neutral	Not Very ImportantA wide choice of activities Not Very Important
Quiet time	Very ImportantQuiet time Very Important	ImportantQuiet time Important	NeutralQuiet time Neutral	Not Very ImportantQuiet time Not Very Important
Opportunities for outdoor play	Very ImportantOpportunities for outdoor play Very Important	ImportantOpportunities for outdoor play Important	NeutralOpportunities for outdoor play Neutral	Not Very ImportantOpportunities for outdoor play Not Very Important

Are there any additional services or activities you would like the club to offer?

information. likely attend

Communication

Rate the following statements about communications:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
I was well informed about what to expect at club when we registered	Strongly AgreeI was well informed about what to expect at club when we registered Strongly Agree	AgreeI was well informed about what to expect at club when we registered Agree	NeutralI was well informed about what to expect at club when we registered Neutral	DisagreeI was well informed about what to expect at club when we registered Disagree	Strongly DisagreeI was well informed about what to expect at club when we registered Strongly Disagree
I feel well informed about what my child is doing at club	Strongly AgreeI feel well informed about what my child is doing at club Strongly Agree	AgreeI feel well informed about what my child is doing at club Agree	NeutralI feel well informed about what my child is doing at club Neutral	DisagreeI feel well informed about what my child is doing at club Disagree	Strongly DisagreeI feel well informed about what my child is doing at club Strongly Disagree
Staff communicate clearly with me regarding my child’s needs and behaviour	Strongly AgreeStaff communicate clearly with me regarding my child’s needs and behaviour Strongly Agree	AgreeStaff communicate clearly with me regarding my child’s needs and behaviour Agree	NeutralStaff communicate clearly with me regarding my child’s needs and behaviour Neutral	DisagreeStaff communicate clearly with me regarding my child’s needs and behaviour Disagree	Strongly DisagreeStaff communicate clearly with me regarding my child’s needs and behaviour Strongly Disagree
I know who my child’s key person is	Strongly AgreeI know who my child’s key person is Strongly Agree	AgreeI know who my child’s key person is Agree	NeutralI know who my child’s key person is Neutral	DisagreeI know who my child’s key person is Disagree	Strongly DisagreeI know who my child’s key person is Strongly Disagree
I feel informed about the meals and snacks my child will receive at club	Strongly AgreeI feel informed about the meals and snacks my child will receive at club Strongly Agree	AgreeI feel informed about the meals and snacks my child will receive at club Agree	NeutralI feel informed about the meals and snacks my child will receive at club Neutral	DisagreeI feel informed about the meals and snacks my child will receive at club Disagree	Strongly DisagreeI feel informed about the meals and snacks my child will receive at club Strongly Disagree
If I have a problem during club hours, I know who to contact	Strongly AgreeIf I have a problem during club hours, I know who to contact Strongly Agree	AgreeIf I have a problem during club hours, I know who to contact Agree	NeutralIf I have a problem during club hours, I know who to contact Neutral	DisagreeIf I have a problem during club hours, I know who to contact Disagree	Strongly DisagreeIf I have a problem during club hours, I know who to contact Strongly Disagree
If I have feedback about something that has happened at club, I believe I know the process to follow	Strongly AgreeIf I have feedback about something that has happened at club, I believe I know the process to follow Strongly Agree	AgreeIf I have feedback about something that has happened at club, I believe I know the process to follow Agree	NeutralIf I have feedback about something that has happened at club, I believe I know the process to follow Neutral	DisagreeIf I have feedback about something that has happened at club, I believe I know the process to follow Disagree	Strongly DisagreeIf I have feedback about something that has happened at club, I believe I know the process to follow Strongly Disagree
The information I need to know about club is easy to find on the Wise Owls website	Strongly AgreeThe information I need to know about club is easy to find on the Wise Owls website Strongly Agree	AgreeThe information I need to know about club is easy to find on the Wise Owls website Agree	NeutralThe information I need to know about club is easy to find on the Wise Owls website Neutral	DisagreeThe information I need to know about club is easy to find on the Wise Owls website Disagree	Strongly DisagreeThe information I need to know about club is easy to find on the Wise Owls website Strongly Disagree

What are your preferred methods of communication? *

Email
Text Message
WhatsApp

Select one or more options

Do you have any suggestions that might improve the way we communicate with you?

What is important to you?

Does your child attend clubs offered by other providers after school? *

Please tell us more about why you choose other clubs.

What might incentivise your family to use Wise Owls Club more frequently? *

A wider choice of activities (e.g. cooking, sport, art etc.)
Extended hours
Earlier finish
We don’t need to use the Club any more than we do
Other

Select one or more options

You selected other; please provide more information.

Do you have any other feedback or suggestions to help us improve our Breakfast or After School Clubs?