At the heart of our approach to parent communication is a strong, trusting partnership between families and practitioners. Our Parent Communication Framework sets out exactly how and when you can expect to hear from us, whether through daily handovers, updates on our App, learning journeys, assessments, or dedicated parent consultations with your child’s key worker. It has been designed to give you clarity, consistency, and confidence in how we share information about your child’s wellbeing, development and progress.

To ensure our teams communicate with families effectively and meaningfully, we have developed a comprehensive Parent Communication Training Package for practitioners. This includes a detailed video tutorial and practical toolkit, supporting staff in all aspects of communication, from daily updates and statutory logs to sharing learning stories and writing high‑quality assessments .The framework has been shaped closely with parents and staff, who helped us understand what is both valuable for families and achievable for staff, ensuring the right balance between keeping you well informed and enabling practitioners to spend quality time with their key groups of children.We are confident that this framework will further strengthen the relationship between families and practitioners, ensuring communication feels clear, purposeful, and warmly connected every step of the way.