Holiday Club Parent Survey - Wise Owls Childcare

Parent Survey

WE WOULD LOVE TO KNOW WHAT YOU THOUGHT OF OUR HOLIDAY CLUB

Fancy going into our draw for a free day at Holiday Club? Answer our survey and you’ll have a chance for a free session (day rate only and not including meals and additional costs).

We are committed to continuously improving our services and we would appreciate hearing your feedback about our latest holiday club held at Courthouse Junior School in Maidenhead. Your response is anonymous unless you choose to leave your contact details with us at the end of the survey. We would encourage you to speak to your child about their experience at holiday club and provide their feedback too.

How many children in your family attended Holiday Club?

One
Two
Three

Which holiday club did your child/children take part in?

Junior Club
Discovery Club
Children at both Junior and Discovery Club

Overall, how would you rate your child's/children's experience at our holiday club?

On a scale of 1-10 (10 being most likely & 0 being not likely) how likely are you to recommend our holiday club to others.

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

To what extent do you agree with the following statements about the Wise Owls Holiday Club?

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	Not Applicable to my child
My child/children felt safe at Wise Owls Holiday Club	Strongly agreeMy child/children felt safe at Wise Owls Holiday Club Strongly agree	AgreeMy child/children felt safe at Wise Owls Holiday Club Agree	NeutralMy child/children felt safe at Wise Owls Holiday Club Neutral	DisagreeMy child/children felt safe at Wise Owls Holiday Club Disagree	Strongly disagreeMy child/children felt safe at Wise Owls Holiday Club Strongly disagree	Not Applicable to my childMy child/children felt safe at Wise Owls Holiday Club Not Applicable to my child
The activities offered were suitable for my child's age and ability.	Strongly agreeThe activities offered were suitable for my child's age and ability. Strongly agree	AgreeThe activities offered were suitable for my child's age and ability. Agree	NeutralThe activities offered were suitable for my child's age and ability. Neutral	DisagreeThe activities offered were suitable for my child's age and ability. Disagree	Strongly disagreeThe activities offered were suitable for my child's age and ability. Strongly disagree	Not Applicable to my childThe activities offered were suitable for my child's age and ability. Not Applicable to my child
Overall the club is good value for money	Strongly agreeOverall the club is good value for money Strongly agree	AgreeOverall the club is good value for money Agree	NeutralOverall the club is good value for money Neutral	DisagreeOverall the club is good value for money Disagree	Strongly disagreeOverall the club is good value for money Strongly disagree	Not Applicable to my childOverall the club is good value for money Not Applicable to my child
The booking process was easy and efficient	Strongly agreeThe booking process was easy and efficient Strongly agree	AgreeThe booking process was easy and efficient Agree	NeutralThe booking process was easy and efficient Neutral	DisagreeThe booking process was easy and efficient Disagree	Strongly disagreeThe booking process was easy and efficient Strongly disagree	Not Applicable to my childThe booking process was easy and efficient Not Applicable to my child

If the statement doesn’t apply to your child, please select Not Applicable.

If you ordered meals for your child at holiday club, did your child/children enjoy the food?

Yes
Sometimes
No
Not applicable

Will you be returning for future holiday clubs?

Yes
No
Maybe

How long did it take you to travel to Holiday Club?

Less than 5 minutes
Between 5-10 minutes
More than 10 minutes

Please leave any additional comments, this could be a review for our holiday club team, or simply any ideas about holiday club; our activities, our food provision etc. that you think might improve our service.

Would you be willing to speak to us briefly by phone about your experience booking the club or your child's experience at holiday club?