Covid 19 - Club FAQ's

What happens if there is a COVID case in the clubs?

Should we receive notification that a child or staff member has tested positive for Covid they will need to isolate for 10 days. Any staff who are not fully vaccinated will need to isolate if they have been around someone who has tested positive.

A deep clean of the setting will take place immediately with staff wearing full PPE. All toys and equipment will be fully sterilised. We follow Covid cleaning in non health care settings guidance.

If there has been a positive case, we will inform you of the steps we have taken at the setting.

Action will be taken should the following threshold be met: 5 children or staff who are likely to have mixed closely all test positive within a 10 day period or 10% of children and staff who are likely to of mixed closely test positive for COVID-19 within a 10 day period.

How are we managing Covid-19?

We have risk assessments in place following current government guidance.

Our staff have COVID-19 training and will follow our policies and risk assessment which provide a structured cleaning process throughout the day to maintain the safety of all children, staff and parent/carers.

What terms and conditions apply?

Exactly the same terms and conditions that applied before the Covid-19 pandemic still apply, so please refer to them. They are available on the website.

You can withdraw giving six week’s notice and rebook for a date of your choice to suit you and your family’s situation. This is subject to availability, please email info@wiseowlschildcare.co.uk.

If my child has a temperature, should I keep them at home?

Absolutely, we are currently taking temperatures on arrival. Please follow government guidance at all times. https://www.nhs.uk/conditions/coronavirus-covid-19/

If my child is off in isolation, do I need to pay?

Please follow our normal sickness policy.

Could my child have COVID-19?

There are 3 main symptoms please view NHS government guidance and advice. Please ensure you follow government guidance to protect the nursery community. Call 111, or for advice, click here

In the event we have staff shortages, and the club could not operate, would we be charged?

I do not see this scenario occurring as we have a fantastic, dedicated team, however if we were unable to accommodate your child we would refund that day.

Will I be informed if there is a confirmed case in the club?

If we have a confirmed case of Covid-19 we will inform parents, However, we have no plan to close the setting unless Public Health recommends this or our threshold is met.

We are doing a lot more cleaning every day to help reduce infection in line with guidelines but we cannot guarantee that the virus is not present in our clubs. Any child feeling unwell will be placed comfortably in the isolation area with a staff member in PPE as per our risk assessment.

If there is a confirmed case of Covid-19 in the clubs, and you choose not to send your child will you be charged?

Yes, fees are still payable.

Is it safe to bring my child to the club if there is a confirmed case?

There is an increased risk of infection from a confirmed case, but there is also a risk from children or staff without symptoms. However, we will track exactly which children and staff any confirmed case has been in contact with and communicate this to all concerned so they can take a test themselves, and their children, to see if they have the virus – in which case they would need to isolate as per the government guidance.

We will follow the guidance given by public Heath England as per any other notifiable virus. Staff will spend more time on cleaning and hygiene, and less on administration and record keeping.

Children seem to be getting the virus very mildly but there are no guarantees of this and it is a worrying time for us all. Children with diminished immunity will be notified by their GP and should be kept at home. Every effort will be made to be calm and positive at the club, and to keep things as normal as possible, so that the children can be as relaxed and happy as possible.

How can parents help?

Follow our policy, be patient at drop off and collection to support the club. Please do not send your child in to the club if they are displaying symptoms.